Privacy Policy

 

Introduction & Scope

The nature of the Muuvo business means that, on occasion, we will require some personal details and some business details from our customers and website users.

The information you share with us, along with data on how you use our websites helps us to better understand our customers as a group and as individuals. This in turn helps us to provide a range of products and services that meet your needs.

This Privacy Policy will explain how Muuvo safeguards your information and how we use it to improve our products and services for the benefit of all our customers and website users.

 

What Data Do We Collect?

Muuvo collects the following data:

• Personal identification information such as, name, email address, contact telephone number, address, including post code, your moving in/out date, forwarding addresses and password.
• We also keep other relevant information including your energy supplier, tariff details and your payment details for us to provide you with our switch
• We may also collect other relevant information from you to provide you with our comparison service where you request that we do so. This may include, but is not limited to, any additional contact details we may reasonably require, details about your existing service provider.
• We also collect and store your personal Information as you use the Services and each time you interact with Muuvo, for example, when you:
• update information in your account profile
• communicate with us by telephone, email, What’s App and social media
• complete forms on our website.

 

How Do We Collect Your Data?

You directly provide Muuvo with most of the data we collect. We collect and process data when you:

• Register online or place an order for any of our products or services
• Data supplied by your Landlord, Letting or Estate Agent, along with your approval/opt-in and the Agents terms of business that have been signed for by you.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our website via your browser’s cookies

You may also indirectly provide Muuvo with data when you:

• Opt-in to services from any third-party websites.

 

How Will We Use Your Data?

Muuvo collects your data so that we can contact you via telephone, email, SMS and social media such as Facebook, Instagram and What’s App to:

• Process your order and manage your account
• Contact you with special offers on other products and services we think may be of interest
• Contacting your local council and utility suppliers when you move in to and out of property where you are bound by their terms of business for us to do so.

If you agree, Muuvo will share your data with our partner companies so that they may offer you their products and services.

if you opt-in to be contected by phone, Muuvo with share you data with Switch Experts

If you agree, Muuvo will share your data with third party companies so that they may offer you their products and services. 

When Muuvo processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

When Muuvo processes your order, it may also send your data to other service providers, for example, payment processors, distributors/agents of our products, suppliers who develop or host our sites.

 

How Do We Store Your Data?

Muuvo have put in place appropriate security measures and use encryption through technology to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Muuvo limits access to your personal data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

Muuvo have put in place procedures to deal with any actual or suspected personal data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g. where we are legally required to do so) we may notify you of this breach.

Muuvo will retain and continue to process your personal information for a period of 3 years from the date you first submit it to Muuvo. If you wish us to stop processing your data for marketing, you can opt-out of marketing at any time.

Data is stored securely and will be deleted permanently after a period of 3 years. Data will be permanently destroyed using AWS data deletion tools.

 

Marketing

Muuvo would like to send you information about products and services we think may be of interest. If you have agreed to receive marketing, you may opt out at any time.

You have the right at any time to stop Muuvo from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email: [email protected]

 

What Are Your Data Protection Rights?

Muuvo would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – you have the right to request copies of your personal data from Muuvo. We may charge a fee for this service.
• The right to rectification – You have the right to request that Muuvo correct any information you believe is inaccurate. You also have the right to request Muuvo to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Muuvo erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Muuvo restrict the processing of your personal data , under certain conditions.
• The right to object to processing – You have the right to object to Muuvo processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Muuvo transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Muuvo will respond within one month to any request made. If you would like to exercise any of the above rights, please contact us via one of the following methods.

By email at: [email protected]

By phone on 0330 122 9165

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For general information about cookies, visit www.allaboutcookies.org

Muuvo uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

There are several different types of cookies, however, our website uses:

• Functionality – Muuvo uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Muuvo uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address.

You can set your browser not to accept cookies, and the website mentioned in 8.1 above tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Please see our Cookie Policy for a full breakdown and explination on how we use Cookies.

 

Other Websites

The Muuvo website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website you should read their Privacy Policy.

 

Amendments

Muuvo keeps its privacy policy under regular review and places any updates on this web page. This policy is a version-controlled document.

 

Contact Information

If you have any questions about Muuvo’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using the contact information below.

Email us at: [email protected]
Call us on: 0330 122 9165

Should you wish to report a complaint, Muuvo would like the opportunity to put things right for you in the first instance. However, if you feel that Muuvo has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on the details below.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

0303 123 1113